Essential Duties & Responsibilities:
Support new customer onboarding tasks using various tools and workflows, including:

• Perform data migration for new customers, make sure all data is in proper format to insert into SQL. 
• Setup and configure “Fexalytics” Advanced Reporting/ Tableau
• Create Custom Dashboards
• In app + SQL snippets
• Modify best practice workflow to accommodate customers unique requirements
• In app + Ruby code snippets
• Modify or create communication rules and templates
• In app + Ruby code snippets
• Setup new accounting Exports:
• In app + FTP
• Modify customers permissions as needed  
• Set up new customer site to match “seed” site, clean up site to prepare for go live 
• Support project manager on miscellaneous tasks required to complete new customer onboardings 
• Support all other customer experience teams with technical tasks related to supporting new or existing customers
• Attend customer meetings as needed to answer questions or explain technical configurations to stakeholders

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Coding experience is not necessary, but an understanding of how SAAS platforms operate is required.
• Moderate experience constructing SQL queries and performing SQL updates required.
• Additional experience with SQL and especially PostgreSQL is a plus.
• Moderate experience with HTML
• Moderate experience with Regular Expressions
• Have worked on an a SAAS application
• Experience in a technical support role.
• Excellent verbal and written communication skills.
• Critical thinking and creative problem-solving skills.
• Experience in communicating technical ideas to non-technical audiences.
• Ability to learn new tools and software quickly.
• Positive, self-starter attitude.

How to Apply

Send your resume to hr@fexa.io and put the job title in the subject line