The Benefits of Adaptable Software Solutions for Facilities Teams
Do you ever find that you are running more “side” processes because your facilities management software forces you to do things their way, versus doing things the way you want or need to get your work done?
There are significant hidden costs, lost opportunities, and productivity drains on your business when your facilities management and maintenance software does not adapt and support your business.
Don’t let the rules and tools keep you from innovating and thriving!
Forward-thinking senior leaders know that the real holy grail to survive and thrive is to “liberate the delivery team and reimagine the firm as a learning organization.” (Management in a Post Covid-19 World). Facilities management teams, with the right tools, can play a significant role in helping the business thrive. When the software tools enable facilities managers to focus on quality outcomes and continuous productivity improvement rather than tedium and workarounds everyone in the business wins.
Is it your software or your business that’s calling the shots?
If you said yes to the introductory question, you are not alone. Being constrained by your current software tools is annoying. And beyond the inconvenience to you, it is highly likely that you and your company are not getting the enhanced productivity and savings promised.
Some of the earlier CMMS software tools often took on an “industrial revolution” approach to automation. With this approach, they offered automation previously unavailable with paper processes. However, they did not build an extensible architecture that anticipated future needs. Like an old school assembly line their solutions forced you into using the system in one way – their way. With all good intentions, their way was probably the result of compiling best practices based upon a historical perspective. Unfortunately, a backward-facing assessment of best practices does not take into consideration the dynamic nature of today’s environment. The role of facilities management continues to evolve as business models change and competitive challenges remain dynamic.
Facilities teams are concurrently facing two opposing forces. On the one hand, there is increased scrutiny to find more ways of taking costs out of the business. On the other hand, they are being asked to step up to playing a greater role in supporting and delivering excellent customer experiences.
Your business rules are dynamic, so adaptable software is table stakes.
Facilities management workflow automation should easily support the flow of tasks, documents, and information in accordance with your defined business rules. It is the business rules that should guide the workflow and automation processes. Software architecture rigidity should not be introducing limitations and requiring workarounds. Furthermore, the software should be able to readily expose your data in ways that support continuous optimization. Data, presented as insights, gives you a leg up on adapting to the changing demands of your business.
When exploring new software solutions that offer the resilience and innovation your team needs, adaptable software is important. Some of the external factors that influence why modern adaptable software architecture is important are:
- Competition and emerging new business models;
- Evolution of new multichannel customer engagement models that require the changes to the physical store as both an integral part and adaptive participant (aka, shifting to more curbside touchless delivery as an example);
- Increasing numbers of digital natives (millennials) who enter the workforce with expectations of what “easy to use” software is based on consumer experiences;
- Mergers, acquisitions, downsizing, and right-sizing of organizations and the functions therein often spur a need for modifying workflows;
- Opportunities to leverage new technologies like the Internet of Things (IoT) and asset tagging in innovative ways to increase consistency of service quality or save on repetitive preventative maintenance tasks steps;
Fexa was built to be “future-proofed” for the dynamic nature of your business.
When we built the Fexa platform, we made an assumption that the world would continue to change. New business models will continue to emerge. New technologies will become feasible and our users will want to benefit from those technologies. Facilities teams will find new ways to improve customer experiences. The facilities community will find new ways to take costs out of the business through optimization. Being easy to use, flexible and smart as a promise from Fexa is not just for today but extends into the future.
We would love to learn more about your business goals and show you how Fexa can make you more efficient and effective not just today, but into the future.