Vendor-Ready Work Orders in Seconds. Meet FexaAI.

FexaAI Ends Work Order Translation for Good

A facilities work order shouldn’t take three rounds of back-and-forth between the store, the FM, and the provider just to get resolved. But when tickets lack context, that’s exactly what happens. Timelines slip, costs rise, and teams spend more time chasing updates than fixing issues.

That ends now.

FexaAI is the embedded intelligence layer inside Fexa, the flexible, AI-forward CMMS for multi-site operators and the service providers who support them across retail, grocery, and restaurant (including HVAC/R).

With FexaAI’s Work Order Agent, store teams can create clean, complete, vendor‑ready tickets in plain language right inside the CMMS. No training required. The result? Cleaner inputs, higher first‑time‑fix rates, less vendor rework, and reduced downtime at enterprise scale.

Because the job isn’t writing work orders. It’s keeping operations moving. Now your software does more of the heavy lifting.

New to Fexa? Request a demo to see FexaAI in action.

Already a Customer? Join the FexaAI waitlist for early access.

FexaAI is live today with select enterprise customers.

The Work Order Agent launches directly within the CMMS interface, allowing store teams to describe issues in plain language. As the user types, the agent applies location‑specific context, prompts for missing details, and routes each ticket to the right vendor the first time.

Intelligent Flexibility Puts FMs Back in Control

Fexa has always flexed to your workflows, not forced you into ours. That hasn’t changed. But now, flexibility comes with intelligence.

FexaAI is built‑in, not bolted on—an embedded intelligence layer across the Fexa platform that uses your existing data and workflows. It starts with Work Order Agent, a zero‑training, natural‑language interface that captures complete tickets and troubleshoots upfront.

The launch of FexaAI represents the start of a broader commitment to integrate AI where it matters most. Future capabilities will expand into agents that proactively surface issues and AI‑driven insights, but only in ways that drive measurable outcomes and enhance the workflows teams already use.

This is the embedded intelligence layer that facilities teams have been asking for. Purpose‑built for operators managing hundreds or thousands of locations, FexaAI helps reduce downtime, cut vendor rework, and manage smarter at scale without disruption.

Built for speed, tailored to your world, and aligned with enterprise privacy and security requirements. Fexa still flexes to the way your teams operate, no forced processes or rigid templates. Now it thinks, too.

“We’re excited to be among the first to go live with the FexaAI Work Order Agent to simplify processes for our store teams and give our facilities managers valuable time back,” said Brian Diehl, Project Manager of Maintenance, Real Estate & Construction for Bath and Body Works. “The zero-training, natural language interface makes adoption seamless, while the built-in intelligence reduces the back-and-forth of triaging tickets. It’s an ideal solution for cutting downtime, reducing rework, and helping both our field and corporate teams focus on higher-value work.”

As the user types, the agent prompts for critical information, enriching the ticket with contextual detail, guiding required inputs, flagging safety concerns, and ensuring the correct priority is applied before dispatch.

Feature Highlights: Embedded Intelligence

• Natural language ticketing

Teams log issues in plain English. FexaAI fills in the rest.
Benefit: Cut back‑and‑forth and boost dispatch accuracy.

• Smart, guided ticket creation

The system asks targeted questions based on required fields and defined workflows, automatically enriching the ticket description as the user types. It understands common issues, adds context in real time, and helps ensure nothing critical gets missed.
Benefit: Technicians show up with the right context the first time. No wasted trips.

• Instant, intelligent routing

As the user types, the agent applies location-specific context and prompts for missing details, then routes each ticket to the right vendor the first time.
Benefit: Right vendor the first time, fewer callbacks.

• Seamless CMMS integration

FexaAI is embedded into the workflows you already use, accessible from the same place, and configurable as your default experience.
Benefit: Instant adoption, no extra training, zero disruption.

• Enterprise-grade security and control

FexaAI is embedded in your CMMS and aligns with enterprise privacy and security requirements so your operational data stays protected.
Benefit: Avoid third-party risk with a platform you already trust.

Unlike add-on AI tools, Work Order Agent works natively inside your CMMS. That means no integration headaches, no adoption hurdles, and no added security risks. Just faster decisions and cleaner tickets from day one.

FexaAI’s Work Order Agent includes search and filter capabilities that let users quickly locate and triage tickets using natural language. These capabilities are embedded directly into the Fexa CMMS platform, enabling frontline users and leadership alike to locate the most relevant service data without toggling between tools or digging through incomplete records.

Why Now: Because Time is Too Valuable to Waste

Facility teams in retail, grocery and restaurant don’t need AI for AI’s sake. They need smarter systems that work the way they already do, and scale without disruption.

FexaAI improves new work order creation by prompting the right details in real time, right inside the CMMS. It helps teams create cleaner, more actionable tickets from the start with no added tools, no extra training, and no disruption to existing workflows. It doesn’t retroactively fix past tickets, it prevents future ones from becoming problems.

The net: cleaner inputs → higher first‑time‑fix rates, less vendor rework, and reduced downtime at enterprise scale.

Built with You. Built for What’s Next.

FexaAI isn’t just another feature, it’s a co-built solution shaped by the real work of facilities teams.

“AI can’t turn a wrench, but it will make facilities managers 10× more productive over the next five years by cutting out the busy work to make space for strategic projects that reduce costs, improve store experience, and increase uptime”, said Kurt Smith, CEO of Fexa

If you’re a multi‑site operator with 100+ locations and want early access to the innovation solving real problems, now’s the time to explore what’s possible. Ready to see how it works in your world? Request a demo or join the customer waitlist above.

What Happens Next is Already in Motion

FexaAI goes beyond creating tickets. It guides the creation of complete, thorough, and context-rich tickets that unlock a smarter, more efficient way to run facilities. When every work order starts with the right detail, you reduce delays, cut costly rework, and gain control without adding more tools, systems, or headcount.

And this is just the beginning.

If your CMMS isn’t thinking with you, it’s slowing you down.
Fexa was built to flex. Now it thinks, too.

Watch our demo here.