COVID-19: A Note for Our Fexa Community
Our Fexa Family is sending you and your families positive and healthy thoughts as we all face this challenging time together. We understand the rapid changes this has had on our industry, as well as our beloved customers. As you continue to adapt to the ever-changing world we live in, we hope you will always know Fexa is in your corner and will be here to support you however we can.
LIFE AT FEXA
We Are Here to Support You
We consider ourselves lucky that we are already a primarily remote-work company. We have not experienced any interruption in overall business, development tasks or customer service. As a matter of fact, we are recognizing our customers are focused on various challenges at the moment, so we are committed to getting some great work done behind the scenes as we anticipate receiving fewer Help Desk tickets and various postponed meetings. Overall, we are all remaining positive and focused on the silver linings of this unfortunate situation.
HOW WE ARE ADAPTING
We have always hosted the majority of our implementations virtually and are comfortable using various tools to do so. However, we are used to being physically on site with our customers for projects, training and during Go Live. Given the safety challenges we face, we have grounded our employees from travel and have formalized the utilization of virtual tools and processes to keep project resources engaged during these times.
We are supporting our employees as they adjust to potential implications of the current environment and are encouraging safe practices while at home. Thankfully (knock on wood) we are a healthy team with support around us, so we can continue to do great work for you. Rest assured we will address any needs as they arise. We know when our people are looked after, you will be well taken care of.
Virtual Fexa Innovation Summit
We have postponed our annual Fexa Innovation Summit in an effort to drive more content and connections to our customers surrounding COVID-19. We anticipate we will host a virtual event in the fall, when our customers have resumed operations and the dust has begun to settle.
We will formalize and announce the date as soon as we better understand the climate of our industry and focus of our customers.
HOW WE CAN HELP
Connecting Our Customers with COVID-19 Resources
We have always found ways to connect our Customers and friends to support each other. We will continue to host value-added Webinars with up-to-date relevant content that can be directly applied to your business. And as always, we are committed to identifying ways to support each other both during and after this crisis.
We have engaged our Vendor Partners and their Subcontractors to offer relevant and critical information on how to make it through this challenging time and will continue to create a forum to share with each other. Please reach out should you need any support from them.
Remember, we have tools to help your vendors track things, but we do not provide value based on return compensation. Us not charging your vendors puts them in the strongest position to support you.
Remote Work Advice
Are you looking for some advice on working from home? Our very own Beth Mooney has recently published a blog with some very helpful tips, check it out. And of course, we are sure the Fexa and Facilities Exchange platforms are helping as you continue to stay on top of your tasks.
How else can we help?
We would like to support you in any and every way we can. Any ideas or requests? Please reach out to us if we can be of service to you.
We are sending you all positive vibes for you and your loved ones. We are grateful to have each other and trust the future is bright as we remain committed to each other. Thank you for your trust in us and we value each and every one of you.