Come work with us

We are growing and seeking qualified people to join our Fexa Family

We are continuing to expand our already growing customer base!

Interested in applying? Send your CV to apply at fexa.io and enter the job title that you are applying for in your email subject line.

Fexa Sales Engineer

Sales Engineer

We’re looking for a Sales Engineer to join our growing team! As a Sales Engineer, you will partner with our Sales team as a technical resource while engaging with prospective clients. In this role, you will be responsible for understanding potential customers’ technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical aspects of our SaaS platforms and will be able to show our potential customers how the platform works and how it uniquely supports their requirements.

Priority focus area will be as part of the team growing the broader Fexa Community with new logos of multi-site operator partnerships.

You will do this by:

  • Developing and maintaining expertise in feature functionality and practical application of all our product offerings and becoming a trusted expert in our solutions
  • Helping prospective customers across varying industries to understand and evaluate the technical capabilities of our products, leading evaluation cycles to gain product fit consensus.
  • Understanding and interpreting prospective customer requirements and delivering customized product demonstrations to match customer needs
  • Designing, validating and documenting technical solutions to share with prospective customers
  • Collecting and analyzing feedback from prospective customers to influence roadmap, collaborating with sales, client ambassadors, and product management teams to meet our prospects’ business challenges and align with our internal business objectives
  • Participating in RFI/RFP process and responding to technical assessments
  • Driving continuous excellence in customer experience and satisfaction for new customers as a member of the onboarding process, collaborating with the customer ambassador teams during the transition
  • Being highly organized in using the tools we have adapted for our business inclusive of CRM
  • Travel occasionally required for customer meetings, conventions, Fexa Innovation Summit (Post Covid)

Preferred Qualifications

  • 2+ years’ professional experience working in a pre-sales, sales engineering, or related consulting role within enterprise software. Experience in the online video or technology industries is a plus.
  • Experience fully understanding technology platform capabilities
  • Experience representing technical concepts to an audience of varying technical understanding
  • Excellent verbal, written communication, customer service, and interpersonal skills
  • Ability to build relationships with potential customers, understand their environment, and introduce new concepts to solve problems
  • Ability to balance multiple competing priorities
  • Comfort with a fluid, fast-paced environment.
  • A passion for problem solving and roll up your sleeves demeanor
  • BA/BS or equivalent experience

Compensation:

Competitive base salary with performance bonus based on overall sales team targets. 

Benefits & Culture

We are proud of our fun, collaborative and dedicated culture at Fexa.  

  • Remote Work Environment 
  • Health, Vision, Dental benefits
  • 401k, Life Insurance
  • Paid Volunteer Time Off
  • 2 weeks of PTO
  • MacBook Pro
  • Awesome colleagues
Fexa Client Support HelpDesk III

Overview:

As a Helpdesk Level 3 member of the Fexa Client Success team, you play a critical role for clients contacting the Help Desk for our SaaS product. Your goal is to solve issues in a timely manner and deliver an excellent experience for the customers.

You combine an ability to multitask with an attention to details when communicating with our customers or your teammates internally. You will learn the Fexa product quickly and become proficient with understanding how the Fexa platform works and how our customers use it. You are also a tech-savvy product expert with strong attention to detail and ability to go beyond clients’ initial requests to understand their underlying needs.

You will be able to move seamlessly across the various tech stack of tools we use inside of Fexa (Slack, Zendesk, Jira, Clickup Docs, etc.) to engage with the teams to get customers the answers they need. You will go beyond solving the tactical problem to understanding the underlying needs in order to contribute to solving our customers’ issues efficiently.  You will also play a major role in providing insights to the internal development teams on common challenges faced by our customers that require their attention.

Responsibilities:

  • Provide Tier 2 software support for our clients by troubleshooting customer support requests and providing quick and thorough solutions. 
  • Diagnose, replicate and solve client requests escalated from Tier 1 or issues that are recognizably Tier 2 at inception.
  • Escalate client requests to DevOps/Feature Dev teams when appropriate. 
  • Validation of bugs escalated from level 1 and 2 
  • Contribute to the library of articles and videos in our Knowledge Base for support reference and training.
  • Make minor changes to templates, comm rules, requirements, exports and workflow when appropriate.
  • Make minor changes and additions to client settings , custom fields and selectables when appropriate. 
  • Make minor updates to database tables only when necessary. 
  • Work on integration issues that require database remediation 
  • Multi-task and track dozens of open tickets at various stages of completion.
  • Work with multiple teams to find, analyze, and resolve client issues.
  • Communicate solutions that require training the customer in ways that address the root cause and help them avoid future issues.
  • Review and update Fexa knowledge base for articles that explain how to complete common requests.  
  • Proactively identify clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction. Escalate issues, as needed.
  • Identify areas where there are opportunities for improving the customers’ experience with Fexa and proactively share/communicate with the Product Teams and the broader Fexa Client Success team members.
  • Review supports requests daily to ensure they are being completed within department standards. 

Experience and Skills Desired:

  • Up to 3 years of relevant professional experience supporting SAAS application
  • 2-4 years experience using ticketing system for supporting clients
  • Completed Curriculum  in Computer Science, Information Systems or equivalent preferred
  • Excellent problem solving and analytical skills
  • Outstanding oral and written communication skills (writing exercise will be requested as part of the interview process)
  • Ability to convey technical information to a general audience
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized
  • Ability to prioritize tasks and carry out responsibilities with minimal direction

Benefits:

  • Health Insurance
  • Dental Plan
  • Vision Plan
  • 401k Plan w/Company Match
  • Remote working office
  • MacBook Pro
  • Awesome colleagues
Fexa Director of Marketing

THE OPPORTUNITY

We’re looking for an experienced, creative, passionate, results-oriented marketing leader to join a rapidly growing company and establish engaging B2B demand generation programs. Reporting to the Chief Revenue Officer, this position will be responsible for leading our demand generation efforts and growing our sales pipeline.

KEY ACTIVITIES

In this varied role you will:

  • Develop an integrated marketing plan that leverages multiple channels (Social, Events, Website) to deliver measurable demand generation results.
  • Design, develop, execute, and measure creative communications, such as newsletters, surveys, campaign emails, nurture streams, webinars, etc.
  • Define ABM strategy and execution plans, encompassing multiple ABM tools and technologies to go after strategic target accounts in partnership with Sales teams.
  • Develop and execute marketing strategies to maximize return on investment in in-person events and tradeshows.
  • Partner with creative teams to enhance web presence through SEO/SEM and content creation strategies.
  • Partner with sales and sales development teams to develop a high touch marketing strategy that engages enterprise accounts and enables you to meet pipeline targets.
  • Manage vendor relationships to scale the performance of our SEO/SEM and paid advertising strategies
  • Build a scalable and repeatable demand generation model and process.
  • Brief and oversee the work of internal and external agencies, such as designers, content marketing, translation teams to ensure deadlines are met
  • Write, edit and proofread copy for promotional materials within marketing campaigns
  • Ensure brand identity is adhered to in campaigns and in all communication channels
  • Track, measure, and communicate program results, continually optimize for efficiency and scale, and seek to generate marketing ROI  through experimental efforts

ABOUT YOU:

  • You know how to fill a B2B pipeline!
  • You are a data-driven marketer, familiar with leveraging martech stack for scale and success.
  • You have experience developing marketing strategies for successfully driving pipeline growth in a B2B SaaS company.
  • You are a solution finder – leveraging creative ways to engage our prospects and suspects.
  • You are unafraid to roll-up sleeves, get it done, and “lead from the front” as we build out our teams and resources – you will be on the front line!
  • You rise above simple tactics to organize integrated campaigns that accelerate demand
  • Candidates should have more than 5 years of experience in B2B enterprise demand generation and preferably experience in B2B SaaS companies

Basic Qualifications

  • Bachelor’s degree. 
  • Minimum of 5-8+ years of B2B customer marketing experience.
  • Experience with marketing automation platforms (Marketo, SFDC, Pardot)
  • Excellent writing, and storytelling skills
  • Strong program management, cross-functional collaboration, and leadership capabilities
  • Ability to multi-task and work on several projects, often under tight timelines, while consistently delivering results
  • Data-driven and creative, employing creativity to try new things and are always learning and refining based on data and reporting
  • Strategic thinker who can see the big picture and focused on measuring ROI through all customer marketing programs
  • Adept at creatively engaging and motivating customers with out-of-the-box thinking and innovative programs

Location:  Remote, US Based

Benefits: 

  • Health Insurance
  • Dental Plan
  • Vision Plan
  • 401k Plan w/Company Match
  • Remote working office
  • MacBook Pro
  • Awesome colleagues
Full Stack Developer

What Do Our Developers Do?

At Fexa we believe in letting our developers develop! We consider ourselves Agile in our approach to planning, and we don’t bog ourselves down with hoops to jump through or meetings that could have just been emails. Our development team has a 20 minute daily standup, and is in constant communication with each other via Slack. The team is managed by former developers who keep the team task oriented and code centric.

As a developer, you’ll be working on a mixture of feature requests and bug fixes / support. You’ll be expected to learn and understand the architecture of our core product, consisting of a Javascript Single Page Application on the front end (using Ext.js), a RESTful API-based Ruby on Rails back end, and a Postgres database. This stack is shared by both the Fexa desktop (web) and mobile applications. Depending on your areas of expertise, you’ll have the opportunity to work with our AWS infrastructure, our CLI (Jenkins), our desktop and mobile applications, and other technologies we employ (Elasticsearch, Sidekiq, etc). We give all of our developers the opportunity to work with our full stack, while still understanding that different individuals may have specialized skills or interests.

What Skills Are Needed?

  • Ruby on Rails proficiency, including professional experience
  • Javascript proficiency, including professional experience
    • Familiarity with a Javascript Single Page Application framework, especially Ext.js, is a plus
  • Experience supporting and coding with API/Webhooks
  • SQL familiarity
    • Familiarity with Postgres specifically is a plus
  • AWS infrastructure and other DevOps experience is a plus
  • Comfort with modern web architecture
  • Strong communication skills
  • Highly motivated

What Are The Benefits?

  • A well-paying and fulfilling job on a team of passionate individuals
  • 100% remote work (FEXA has been 100% remote for years, and will continue to be so long after COVID)
  • Health Insurance, plus Dental and Vision plans
  • 401k retirement plan + Company Matching
  • Two weeks of PTO
  • Two days of VTO

 

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CORPORATE OFFICE

157-200 Bridgeton Pike Suite 163B
Mullica Hill, NJ 08062

Phone

(888) 615-0403

EMAIL

hello@fexa.io

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CORPORATE OFFICE

157-200 Bridgeton Pike Suite 163B
Mullica Hill, NJ 08062

Phone

(888) 615-0403

EMAIL

hello@fexa.io

Quick Links
Features
Industries

Resources

Contact Us

Fexa Careers

Innovation Summit
Privacy Policy
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