Essential Duties & Responsibilities:

• Managing stakeholder expectations and ensuring project timelines are met.
• Communicate platform best practices to clients, ensuring they understand optimal setup and usage for their needs.
• Lead onboarding for enterprise customers, handling most non-technical steps during implementation, setup, and configuration to meet customer specifications.
• Review and import customer data, ensuring all data is formatted correctly for the platform, and address any data issues with the customer.
• Serve as a liaison between clients and internal teams for configuration and customization of our SaaS platform.
• Ensure delegated tasks to clients, team members, and external parties are completed on time to avoid compromising project deadlines.
• Coordinate multiple onboarding projects simultaneously, managing resource assignments and project timelines.
• Capture and communicate client requirements effectively, ensuring all teams are aligned.
• Provide platform training and support, including semi-technical guidance, to help clients optimize usage.
• Identify opportunities to enhance the onboarding process and share best practices with internal teams.
• Support pre-sales efforts by documenting key client requirements during the proposal process.
• Escalate issues promptly to prevent delays and ensure successful project delivery.
• Become an “expert user” of our platform.

Qualifications & Experience

• Proven experience managing enterprise customer projects with multiple stakeholders and strict deadlines.
• Strong project management, communication, and organizational skills.
• Experience with SaaS platforms, data imports, and customizations.
• Ability to balance customer expectations with internal development resources.
• Occasional travel for customer training and implementation.
• 2-3 Years experience managing projects to rollout a SAAS product with a customer
• 2-3 years direct experience managing projects with project scheduling tools
• Must understand and have experience using task dependencies to support efficient and effective adherence to project timelines.
• Excellent communication (written & oral) and presentation skills.
• Excellent organization, documentation, and time management skills.
• Critical thinking and creative problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Experience in communicating technical ideas to non-technical audiences.
• Ability to learn new tools and software quickly.
• Positive, self-starter attitude.

How to Apply

Send your resume to hr@fexa.io and put the job title in the subject line