NEW! Explore Fexa on your own time with our Demo Library.
Solutions

Provider Management

Build stronger vendor relationships, set benchmarks, track compliance, and act on performance insights—all while reducing friction and eliminating over-spending on your maintenance programs.

Do better work (together!) with a better-working CMMS.

No fees, no limitations

Work with any provider and avoid hidden invoice fees other platforms love to charge; build happier, healthier vendor relationships and reduce maintenance costs caused by pass-through fees and up-charges.

Collaborate with ease

Give your providers an easy-to-use platform that’s accessible anywhere, offering automated check in/out flows, transparent scorecards, and top notch-support–plus an API integration for your biggest players.

Enforce your policies consistently

Track provider compliance requirements and manage COIs with automated alerts, simplifying paperwork for you and your providers and reducing risk to your organization.

Grow your network 

Find and engage vetted service providers in every field and every market you serve, in ways that take the guess-work out of finding vendors you can trust.

We're proud of having other retailers and vendors know that we're stepping up our game and that we're in Fexa and we're here for the commitment.

Angela Tolmasoff

Director of Retail Facilities & Maintenance,
L'Oréal

Source & Engage

Eliminate invoice and work order fees common to other CMMS platforms to take charge of your R&M costs while fostering strong, productive vendor relationships.

Your team, your rules: work with any vendor, supplier, or in-house technician, in ways that don’t require them to join our network as a condition of their engagement.

Grow your network of qualified providers across a range of trades and disciplines, through Fexa Link’s exclusive marketplace.

Learn more >

Build Relationships

Make vendor onboarding a breeze, with a self-guided workflow supported by tutorials, training materials and dedicated support access.

Enable key vendors to access APIs for real-time data exchange, keeping you and your locations fully informed and eliminating manual task-work.

Learn more >

Assign & Manage

Use custom fields to track all the vendor data that matters to your team, from rates and coverage areas to work types and role-based security settings.

Automate communication between vendors, location staff, and centralized facilities teams to keep the right people informed of every response, arrival, and job status change that matters to improve SLAs while reducing inbox clutter.

Speed up job completion by automatically assigning preferred providers (or their backups, when necessary) to designated service areas.

Utilize GPS, IVR or manual inputs to quickly and easily track contractor site arrivals and departures to validate time spent on site.

Monitor & Report

Centralize critical vendor documents like COIs and W-9s to streamline access for adjacent teams, and make it easier to keep these records up to date with automated workflows and notifications for you and your providers.

Stop overspending before it happens with vendor budget tools that make it easy to set, track and manage NTE limits, actual spend, pacing and other key datapoints  for each provider you work with.

Manage the 360 financial impact of your work with providers, from parts and labor costs, to POs, proposals, and invoices, improving information  access and accuracy for procurement and finance teams.

Streamline QBR prep with customizable scorecard templates that make it easy to share data on vital performance statistics, or more nuanced datapoints, with your providers.

Frequently Asked Questions (FAQs)

What is provider management software?

Provider management software helps multi-site organizations organize, onboard, and manage service providers in one centralized system. Fexa streamlines how teams maintain accurate provider details, manage insurance and compliance documentation, and ensure required certificates are always up to date. Built-in performance tracking and scorecarding help teams measure outcomes against contracts, improve accountability, and keep every vendor aligned with operational needs.

What does Fexa’s provider management software do?

Fexa centralizes provider contacts, coverage areas, trades, rates, insurance, and documentation so Facility Managers always know who to dispatch and when. 

 

Provider management is available at no cost, with built-in notifications and workflow guardrails that prevent work from being assigned or completed if vendors are not compliant with operations requirements. 

Paired with FexaLink’s vetted network, teams can discover new providers, expand coverage, and manage relationships more efficiently.

Who should use provider management software?

Facility Managers, procurement teams, and operations leaders use provider management software to ensure consistent service delivery and streamlined communication across all locations. Fexa is built for multi-site brands that need accurate provider data, flexible workflows, and a reliable way to manage both new and existing vendors. It also supports providers within an operator’s network who want no-cost access to additional business opportunities and a simple way to grow their network.

How does Fexa support provider and vendor compliance?

Fexa automates the collection and verification of insurance, licenses, certifications, and required documentation. Its provider compliance software alerts teams to expirations and gaps, helping reduce risk and maintain confidence that every dispatched provider meets regulatory and internal requirements.

Can providers be invited or managed directly in Fexa?

Yes. Teams can invite their existing vendors into Fexa and manage them directly within the platform.

Because Fexa doesn’t charge access or participation fees, operators can work with any provider they choose and continue growing their network over time. New providers can also be discovered through FexaLink. Fexa serves as the system of record for provider compliance, with customizable welcome messaging, onboarding packets, and required business documentation.

What makes Fexa’s provider management software different?

Unlike other legacy platforms that simply store provider information, Fexa actively enforces it. Flexible configuration and accurate provider data create a unified system for sourcing and managing service providers. Fexa prevents dispatch when compliance requirements are missing, reducing risk, and automates invoicing rules tied to compliance throughout the work order lifecycle — all without charging providers signup or connection fees.

Better together

Streamline operations. Grow your network. Scale your strategy. Whatever your goals, combining Fexa services can help you get there faster.

A corner of the fexa CMMS product UI

More resources

Get all the latest news, info and inspo from Fexa's expert team.

Why Relationships Matter in the Facilities Management Industry
Why Relationships Matter in the Facilities Management Industry

Blog

Why Relationships Matter in the Facilities Management Industry

Mitigating Risk When Hiring Service Providers and Contractors
Mitigating Risk When Hiring Service Providers and Contractors

Blog

Mitigating Risk When Hiring Service Providers and Contractors

Costly Confusion:The Truth Behind Hidden Vendor Costs
Costly Confusion:The Truth Behind Hidden Vendor Costs

Blog

Costly Confusion:The Truth Behind Hidden Vendor Costs

Managing Multiple Providers? Here’s What You Need to Know
Managing Multiple Providers? Here’s What You Need to Know

Blog

Managing Multiple Providers? Here’s What You Need to Know