Fexa Appoints Josh Jabs as Chief Technology & Product Officer

Facilities software has spent two decades tracking work orders and explaining where the money went. Fexa hired a two-time enterprise CTO to build the AI platform that orchestrates automation and takes action that delivers better outcomes.

JERSEY CITY, N.J., September 23, 2026 — Fexa, the facilities orchestration platform for multi-site operators, welcomes Josh Jabs as Chief Technology and Product Officer. Jabs will lead the product and engineering organization and report to Chief Executive Officer Kurt Smith. The role is new to Fexa.

The appointment is the clearest signal yet of where Fexa is taking the category. For two decades, facilities software has functioned as a system of record. Traditional tech is a place to log a work order and reconcile an invoice after the money was already committed. Fexa’s position is that the decisive moment sits earlier: whether a job gets approved at all, which provider is assigned, under which terms, and at what price. 

Orchestrating those decisions is how Facilities evolves from an administrative cost center to a function with real control over spend.

Hiring a CTPO is Fexa’s statement that technology is the determining factor in separating the winners and losers in this new era we are operating in.

“When we looked at our recent growth, the size and pace of our business, and our incredible ambition to lead this industry in the AI era, adding a world class CTPO was an obvious decision,” said Kurt Smith, Chief Executive Officer of Fexa. “Josh was distinctive from my first call. He thinks about problems from multiple angles and can zoom into the micro without losing sight of the macro. He has experience solving  many of the problems we will face over the next three years, knows how to innovate at scale, and has a proven record of coaching and elevating teams to accomplish hard things. Most importantly, this is a decision that will accelerate our AI strategy.”

A background built for a category in transition

Jabs brings more than 25 years in enterprise software. He most recently served as Chief Product and Technology Officer of Total Expert, and before that as Chief Technology Officer of Calabrio, where he led the company through a period of growth and transformation driven by accelerated SaaS adoption. Earlier in his career, he led multiple business units at Entrust, a leader in trusted payments, identities and data, serving enterprise and government customers across more than 150 countries. He began his career in the U.S. Air Force and the Department of Defense working in emerging technology, and later covered technology stocks as an equity analyst.

“I’ve spent my career building software that big companies trust to run the operations they can’t afford to have go down,” said Jabs. “What got my attention about Fexa is that it already sits deep inside how customers actually run. Their workflows, their rules, who’s allowed to approve what, which providers they use. That’s the hard part, and it’s already built. If you want AI to do more than describe the operation back to you, that’s the foundation you need.”

What Fexa is betting on

Fexa launched three AI products over the past year, and the company is explicit that the next phase is not more summarization.

“AI that summarizes and explains information is useful, but that is not where the value tops out,” Jabs said. “The bigger opportunity is AI grounded in the customer’s rules, roles, workflows and operating context, so it can help move from insight toward action. The winners in this category will connect intelligence and action while preserving the control, transparency and accountability that enterprise customers require.”

That is also how Jabs defines orchestration as a product principle: “The customer shouldn’t have to be the integration layer. They shouldn’t have to  manually connect the people, data, providers, assets, systems and decisions required to get work done. The platform should understand how each customer wants to operate, coordinate around their rules, and move work from insight to action while helping them control what work happens and where the money goes. The customer stays in control.”

Facilities operations are inherently complex. There are different rules, providers, assets, approval paths and operating models across every customer. Jabs says the opportunity is to absorb more of that complexity into the platform so customers do not have to carry it themselves: “Done well, Fexa becomes more powerful while feeling simpler, and customers see the result in better decisions and better control of spend.”

Jabs is based in the Minneapolis area. He joined Fexa in September 2026.