Debunking Common Myths

Myth #1: Your Data Will Be Held Hostage

One of the biggest fears for companies considering a switch is the idea that their current provider will hold their data hostage, making it difficult—or even impossible—to migrate to a new system. This concern is understandable, but it’s largely unfounded. In reality, it’s not in the best interest of any provider to gain a reputation for obstructing data transfer, as this could deter future customers and damage their standing in the market. Reputable providers, aware of this, generally cooperate during the transition to ensure a smooth handover.

Myth #2: The Cost is Prohibitive

Another common misconception is that switching platforms is too expensive, particularly when factoring in implementation fees on top of regular subscription costs. However, what many don’t realize is that the initial investment in switching can pay for itself through increased efficiencies, better data management, and streamlined operations. While there are upfront costs, the long-term savings from improved workflows and reduced manual errors can far outweigh the initial expense.

Myth #3: The Process Will Take Too Much Time

Many fear that switching systems will be time-consuming and disruptive to their daily operations. The truth is that, with the right approach and support, the transition can be much quicker and smoother than anticipated. At Fexa, we work closely with clients to ensure the implementation process is efficient, often completing standard setups in as little as 8-9 weeks. For more complex implementations, we collaborate with clients to scope out a timeline that aligns with their needs, ensuring a seamless transition.

Why Make the Switch?

Switching to Fexa is more than just changing platforms—it’s about enhancing your operational efficiency and improving your ability to manage facilities effectively. Fexa offers a robust platform that is continuously updated with the latest features and enhancements, designed to solve tomorrow’s problems today. Unlike other CMMS providers, Fexa stands out by offering a highly configurable platform tailored to meet your specific needs and business processes. Our customer-centric approach means we listen to your requirements and deliver solutions that make a real difference in your day-to-day operations.

Moreover, Fexa is renowned for its exceptional customer service. From the moment you decide to switch, you’re assigned a dedicated project manager who will guide you through the entire process, ensuring all your needs are met. After go-live, our customer success and support teams remain closely involved, ensuring you continue to get the most out of the platform.

What the Switching Process Actually Looks Like

Discovery Phase: The process of switching to Fexa begins with a comprehensive discovery phase, where we learn about your current business practices and needs. We collaborate with your facilities teams, store operations, accounting, and IT departments to ensure that all relevant stakeholders are involved in making informed decisions during the implementation.

Data Collection & Workflow Review: Next, we collect basic data from your existing systems and review our standard workflows, making any necessary modifications to meet your unique business requirements.

Testing & Training: This is followed by rigorous testing and training sessions to ensure that all users—from facilities teams to vendors—are comfortable with the new system.

Go-Live & Post-Implementation Support: Once you go live on Fexa, our project team stays with you for up to four weeks to address any questions or adjustments, ensuring a smooth transition. After this period, you’ll transition to our customer success and support teams, who will continue to provide assistance as needed.

Success Stories

Streamlining Operations for a Global Retailer

One of our recent success stories involves a large global retailer that transitioned from a proprietary system to Fexa. Prior to the switch, they were struggling with disjointed processes and data scattered across multiple systems and spreadsheets. The inefficiencies were costing them time and leading to errors in their operations.

By moving to Fexa, they were able to centralize their data and streamline their workflows. We worked closely with their IT team to ensure seamless data integration and customizations that met their unique needs, including global operations and regional differences. The result was a significant improvement in their internal efficiencies, with clear approval processes and real-time data updates that ensured everyone was always working with the most current information.

Their implementation took about eight months due to the complexity of their requirements, but the benefits they’ve gained have been substantial. They now enjoy streamlined communication, better data management, and a more efficient overall operation, all thanks to their decision to switch to Fexa.

Hear Directly From Our Customers

Our customers have experienced firsthand how Fexa makes their work easier and more efficient. Check out what they have to say about our platform and how transitioning to Fexa has made a real difference in their day-to-day operations. Watch the videos below to learn how Fexa has helped them manage their facilities better.

“[Fexa] is a great tool to have in your pocket as an FM. It gave me back my work-life balance. Before, we had a really old archaic system, and bringing Fexa on board helped automate a lot of things and make things run efficiently. (…) Don’t wait to join Fexa. The longer you wait, you’re just putting off the inevitable. (…) Fexa has opened up the time to make sure you’re handling things right away.”

— Mike McClure, National RE and Facilities Manager, Emser Tile

You can watch Mike talking about Fexa in the video below: 

In this video, Mike McClure talks about his experience with Fexa (starts at 0:53)

“Partnering with Fexa was an initiative for me and my team because what we had before was such a convoluted platform. We needed something that was more streamlined, something that was user-friendly not only to my team but to our store team. Our stores are our extension of us, and we need to make sure it’s very successful for them on their end. And it’s the biggest part of why we’ve chosen Fexa. (…) The efficiency has made a huge difference in the time that we have had to put into it, in the work orders, and to satisfy the stores and all their needs. I think the best thing working with Fexa is just the people that they have. They’re so invested in your success, that just makes you successful almost from the get-go. It’s hard to fail when you have that kind of support.”

— Jason Miller, Construction and Facility Manager, Buckle Inc.

You can check out Jason talking about Fexa in the video below: 

In this video, Jason Miller talks about his experience with Fexa (starts at 0:41)

“We found Fexa to be the best system out there when we did our RFP. It has been a game changer for us, especially on the efficiency side. It’s also been adopted extremely quickly at our store level, and we find our store teams find it very easy to manage and use. Fexa for us has been a very streamlined process – much faster than we were able to manage the information and the data and the process before, and it’s extremely user-friendly.”

— Donnie Geyer, Director of Facilities and Maintenance, Bath & Body Works

You can check out Donnie talking about Fexa in the video below: 

In this video, Donnie Geyer talks about his experience with Fexa (starts at 0:40)