FexaAI

An AI chatbot retrieves and summarizes information. You ask a question, you get an answer, and then you do the work. An AI agent goes further; it operates inside your workflows, understands your business rules, and takes action on your behalf. It can create work orders, route to vendors, flag anomalies, and escalate issues without waiting for a human to interpret the results and act on them. That’s the difference between a tool that talks and a tool that acts.

FexaAI is a multi-agent facilities management AI platform purpose-built for FM operations. The Work Order Agent handles triage, troubleshooting, and dispatch through natural conversation. The Answers Agent provides natural language search across all your FM data with the ability to take action directly from results. Both agents share the same operational context (your workflows, permissions, and business rules) so intelligence compounds across your operation. And we’re just getting started. More agents are in development, each one making the platform smarter.

Yes. Every agent response is scoped to the user’s permissions. FexaAI operates inside Fexa’s existing permission framework, so users only see and act on the data they’re authorized to access. There is no separate AI login, no external data layer, and no data leaving your environment to train third-party models.

FexaAI agents search across your operational data — assets, vendors, work orders, cost history — and match every action to the business logic you’ve defined. Your trades, vendor rules, approval thresholds, and SLAs are what give the agents context. The result is AI that doesn’t just retrieve information, it surfaces the right action so your team can move forward with confidence.

The Work Order Agent, live in production today, is seeing 70-80% organic adoption with zero adoption mandates, approximately 30% time savings in triage reduction for FMs, work orders completing 5 days faster, a 71% improvement in first-time fix rate, 85% positive store sentiment, and over 300 hours reclaimed annually for a 5-person facilities team. These results come from live customer deployments.

Most CMMS platforms are adding AI features like chatbots and summaries on top of legacy architecture. Fexa built an agentic AI foundation where agents operate inside your workflows and take action end to end. The difference is structural: our agile workflow engine gives agents the deep business context they need to make high-confidence decisions, while rigid platforms can only offer generic AI with limited understanding of how your business actually operates.

Every FexaAI agent is designed with human oversight built in, so you control what the agents do, when they do it, and which users and locations have access. Start with one agent and expand when you are ready. Nothing runs without the permissions and business rules your team has already configured inside Fexa, which means you stay in control while your team acts faster.