300+ Hours Reclaimed. The Work Order Agent Hits General Availability.

When we first introduced the FexaAI Work Order Agent in October 2025, we had a clear vision: make work order creation faster, smarter, and easier for store teams. But a vision only goes so far without real-world feedback. Over the past five months, we’ve partnered closely with enterprise retailers, specialty brands, and multi-location operators to learn what’s working, what’s not, and where the biggest opportunities are to improve.

That feedback has driven every update in our March 30 release. And today, we’re proud to say the Work Order Agent is officially generally available.

What GA Means for Your Team

General availability means the Work Order Agent is production-ready, fully supported, and available to all Fexa customers as a paid add-on to the core platform. It’s no longer early access. It’s the standard.

For existing Lighthouse Program participants, nothing changes. You’re already running on the same build. For teams that have been evaluating FexaAI or waiting for the right moment to get started, that moment is now.

From October 2025 to Today

In five months, the Work Order Agent has gone from a powerful concept to a proven tool running across hundreds of locations. What began with a focused group of design partners has grown into a program that has processed thousands of work orders, surfaced patterns we didn’t anticipate, and delivered feedback that has shaped every line of this release. The product you’re using today is materially different from the one we launched in October, because the people using it told us what it needed to be.

Here’s a look at what’s new.

Smarter Troubleshooting, Built Right Into the Conversation

One of the most common requests we heard was that troubleshooting felt disconnected from the work order itself. Store teams wanted a single, fluid experience rather than bouncing between steps. We listened. The Work Order Agent now blends troubleshooting directly into the creation flow. If troubleshooting reveals that the issue belongs to a different category or requires a different path, the agent dynamically adjusts, updating the category, issue type, and required fields in real time. The result is more accurate work orders, fewer unnecessary service calls, and faster time to resolution.

Required Photo Uploads by Category

Photos make a difference. They give providers the context they need to show up prepared, and they help facility managers verify the scope of an issue before dispatching. Admins can now configure photo and document upload requirements on a per-category basis. When a category requires a photo, FexaAI prompts the user to upload one directly in the chat, and the work order cannot be submitted until the requirement is met. This release also includes improved support for mobile and tablet browsers, making it easy for store teams to snap a photo from their device camera and attach it on the spot. The maximum upload size has been increased to 25 MB across the platform.

Draft Chats: Pick Up Where You Left Off

Store teams are busy, and interruptions happen. Customers told us that losing progress when stepping away from a chat was a real pain point, and that it contributed to abandoned work orders. With Draft Chats, users can now leave an in-progress conversation and come back to it later without losing any of their work. In-progress chats are saved automatically and are easily accessible from the FexaAI home screen, giving teams the flexibility to handle issues on their own schedule.

Optional Fields: Assets and Areas

The Work Order Details panel now supports optional fields for Assets and Areas, giving users the ability to associate work orders with specific equipment or locations within a facility. Admins have full control over which optional fields are available through a new configuration setting, so you can tailor the experience to match your organization’s needs without adding unnecessary complexity for store teams.

Stronger Access Controls

For organizations that have transitioned store teams to AI-first work order creation, the standard form is now fully secured at the permission group level. Users who should only have access to FexaAI can no longer bypass the agent via bookmarked URLs or direct links. Instead, they’ll see a clear “Access Restricted” message and be redirected to the Work Order Agent. This ensures consistent adoption and data quality across your entire organization.

Smarter Priority Handling

FexaAI now respects your configured default priorities by category. Rather than relying solely on AI inference, the agent applies your organization’s priority rules first and uses intelligent fallback logic only when no default is configured. This gives facility managers confidence that work orders are being prioritized according to their established workflows.

A Refreshed, Modern Interface

The Work Order Agent gets a visual refresh with this release, including updated colors, typography, and a cleaner chat experience. The interface has been designed with future AI innovation in mind, so users will enjoy a consistent look and feel as we continue to expand FexaAI’s capabilities. The contextual thinking indicators are smarter too, showing users exactly what the agent is working on at each stage of the process.

Built With Our Customers

None of these improvements happened in a vacuum. Since late 2025, our Lighthouse Program has brought design partners from across the facility management industry into the development process, and the results are measurable. One partner reached a 71% improvement in first time fix rate in 2 months. One team projects 300+ hours reclaimed annually. Consistent across participants since launch is ~27% faster days from work order creation to completion on AI work orders. And, facility managers are noticing a difference in the work itself: “Work orders are more detailed, resulting in fewer questions to FM teams from providers.”

The amount of information that comes through in AI-enriched work orders is phenomenal.

Facility Manager, Early AI Adopter

North American Specialty Retailer, 100+ locations

This feedback, along with input from our broader customer community, is what drives every release.

What’s Next

The Work Order Agent hitting GA is a milestone, but it’s also a foundation. We’re building FexaAI into a dynamic platform for facilities management, and the Work Order Agent is the first piece of that architecture. The next chapter is already in motion. We’ll have more to share very soon.

Ready to get started?

If you’re an existing Fexa customer, contact your Customer Success manager to enable the Work Order Agent for your team.

If you’re new to Fexa, we’d love to show you what it looks like in action.

Request a demo here.