How gorjana Scaled Facilities Operations Across 120 Locations in 6 Months with Fexa
gorjana, a California-based jewelry retailer known for its contemporary jewelry designs and authentic customer relationships, grew rapidly since joining Fexa in 2025, expanding at a pace of roughly 1 new store a week. This surge created a modern retail challenge: scaling operations without losing the personal vendor and strategic relationships that define the brand.
The Challenge: Growth Straining Vendor Partnerships
gorjana’s facilities team, led by VP of Retail Development Ashley Fella and Retail Repairs & Maintenance Manager Jacklynn Schultz, realized their intermediary vendor platform was eroding the trust at the core of their operations. The platform charged vendor fees, delayed payments, and obscured direct relationships, especially problematic for jewelry retail, where security, accountability, and specialized service are essential.
Local vendors, particularly cleaning and maintenance providers, struggled to absorb platform fees, often raising rates or walking away. Meanwhile, fragmented data and manual processes that were spread across emails, calls, and spreadsheets, made scaling inefficient. Without centralized visibility into spend, performance, or trends, gorjana couldn’t strategically manage its growing footprint.
The Turning Point
Leadership recognized the need to “be better to our partners so they’re better to us.” Vendors themselves recommended Fexa, citing faster payments and stronger client relationships. gorjana set out to replace a transactional system with a partnership-focused and people-first focused platform.
gorjana didn’t need more vendors. They needed stronger partnerships with their existing trusted providers. They needed to win back some of their excellent past vendors who had left after becoming frustrated and focus on a platform that was simple, solution oriented, communication friendly, and could pay vendors efficiently.
The Solution: Fexa
Fexa gave gorjana full control of its vendor ecosystem while centralizing all facilities processes. The platform’s flexibility made request submission and ticket management clear and consistent across all locations. Direct vendor relationships replaced intermediary layers, while reporting tools delivered real-time operational visibility.
Key capabilities included:
- Streamlined vendor onboarding and direct partnerships
- Centralized ticketing and facilities workflows
- Flat file integrations for faster vendor payments and time savings for finance teams
- Comprehensive reporting for strategic decisions
Results
The impact was immediate and measurable:
- 400% increase in ticket volume managed more efficiently than the previous manual system
- Single team member now manages R&M and recurring services across all locations
- Faster vendor payments, boosting satisfaction and engagement
- Streamlined onboarding and elimination of intermediary fees
- Centralized operations supporting all locations without disruption
- Data visibility enabling predictive, strategic decision-making
gorjana’s story shows how the right facilities management platform can scale operations without sacrificing relationships. By replacing transactional systems with Fexa’s partnership-focused approach, gorjana built the scalable infrastructure needed for sustainable growth.
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